1. Customer Onboarding Procedures
Entry-Level Screening
Membership Registration
- Complete biographical information collection
- Photograph for database matching
- Signature verification standards
- Ongoing update requirements for information changes
2. Document Verification Standards
Sri Lankan NIC Authentication
- Physical Inspection: Hologram, colour-shifting features
- UV Light Check: Hidden patterns and watermarks
- Tactile Features: Raised text and images
- Electronic Verification: Chip reader connection to DRP database
Foreign Document Protocols
- Passport data page verification
- Visa validity and conditions check
- Entry stamp verification for recent arrivals
- Translation requirements for non-English documents
3. VIP and PEP Handling
PEP Identification Protocol
- Direct Disclosure: Customer reveals PEP status
- Database Screening: World-Check and other databases
- Open Source Research: Media and public records
- Behavioural Indicators: Travel patterns, security detail
Enhanced Due Diligence Measures
- Senior management approval for onboarding
- Source of wealth and funds verification
- Ongoing transaction monitoring
- Regular review and re-screening
4. Access Control and Monitoring
Visitor Management System
- All visitors logged with entry/exit times
- Photo identification matching
- Escort requirements for certain areas
- Temporary access controls for contractors
Restricted Areas Protocol
- Cash Handling Areas: Authorized personnel only
- Surveillance Rooms: Compliance staff only
- Server Rooms: IT department only
- Executive Offices: Appointment-based access
5. Restaurant and Hospitality Compliance
Spice Garden Specific Requirements
- High-Value Events: Customer identification for bills > LKR 500,000
- Corporate Bookings: Beneficial ownership verification
- Private Parties: Guest list screening requirements
- Complimentary Services: Documentation and approval chain
Integration with Casino Operations
- Shared customer database access
- Coordinated monitoring for casino patrons
- Cross-departmental communication protocols
- Unified reporting system for suspicious activity
High-Value Restaurant Transactions
Critical Threshold: LKR 500,000
Any restaurant bill at Spice Garden exceeding LKR 500,000 requires:
- Full customer identification
- Payment method verification
- Purpose of event documentation
- STR consideration regardless of payment method
Why This Matters
- Restaurants can be used to layer illicit funds
- High-value meals may be a pretext for value transfer
- Corporate events may hide beneficial owners
- STR consideration regardless of payment method
Cash Payment Protocol
- For cash payments >500K: Immediate STR review
- Source of funds inquiry mandatory
- Senior management notification
- Enhanced documentation requirements
6. Special Situations Protocol
Underage Detection and Handling
Age Verification Requirements
- Sri Lankan legal gambling age: 18 years
- Mandatory ID check for anyone appearing under 25
- Zero tolerance policy for underage entry
Detection Methods
- NIC date of birth verification
- Physical appearance assessment
- Behavioral indicators (nervousness, fake IDs)
Response Protocol
- Politely refuse entry
- Explain legal age requirement
- Document the incident
- Do not accept bribes or “favors”
- Report to supervisor if individual is persistent
Intoxication Assessment
Signs of Intoxication
- Slurred speech
- Unsteady gait
- Aggressive behavior
- Impaired judgment
Response Protocol
- Deny entry politely but firmly
- Offer assistance (taxi, contact person)
- Involve security if behavior escalates
- Document incident for records
- Never allow intoxicated individuals to gamble
Sanctions List Match Protocol
Immediate Actions When Match Identified
- DO NOT complete the transaction
- DO NOT alert the customer to the match
- Immediately contact Principal Officer
- Freeze any assets or chips in possession
- Document all details
- Await instructions before any customer interaction
False Positive Verification
- Check full name, date of birth, nationality
- Verify against additional databases
- Document verification process
- Obtain senior management clearance
True Positive Response
- Asset freeze implementation
- Law enforcement notification via Principal Officer
- Complete documentation package
- No customer notification until authorized
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